Good article from Tony Vidler at the link below. As the industry moves from price makers to price takers, it's less about the industry and more about what the consumer thinks of its value..
http://tonyvidler.blogspot.co.uk/2012/07/its-not-about-youits-about-value.html?spref=tw
Wednesday, July 11, 2012
Friday, July 6, 2012
Is “do it with me” just another catch phrase? Look closer…
'Do It With Me'...Yet another boring catch phrase. Yawn. They just keep coming, don’t they? Boring catch phrases designed as catch alls
for trends that aren’t really new. Or
are they?
The latest I talk about a lot is “Do it with me”. Self
evident, right? ‘Do it with me’, ‘do it
for me’, ‘do it with anyone but me’, what does it all matter?
Why do we have to talk about this at
all? Because we have largely built an
industry model built around a mentality of limiting people’s ability to
exercise their choice. We give them lots
of choices but we LIMIT their ability to exercise choice unless it is in a ring
fenced proposition or even limited choice of providers under a regulation. Many are guilty of wanting to ‘do it for them’,
shoehorn them into a one-size-fits all and not think about them for six months.
Those days are over. Consumers now demand, and receive, bespoke
attention across a range of industries, not least of which is financial
services. They don’t want to sit powerless
on the sidelines. They want to participate in the decisions being made about
their lives.
Should as an industry we don’t engage with
the consumer on a meaningful level, they may just decide to ‘do it themselves’.
In Australia where over $500Bn of superannuation assets are no outside public
offer schemes (and growing at a rate of knots…) there is a clear sign of this.
A nd whilst only 14% of these monies are
advised, 42% of new monies are advised under this model. Has the Australian
market realized that ‘Do It With Me’ is the new retail offer already ?
Quite a lot actually.
Subscribe to:
Posts (Atom)